Terms &

1. About Novacare Access

Novacare Access is a healthcare journey management platform operated by Novacare for Integrated Solutions W.L.L., Kingdom of Bahrain. The platform facilitates access to and coordination with participating healthcare providers.

2. Scope of Services

Novacare Access provides coordination and access-related services. Clinical diagnosis, medical advice, treatment decisions, prescriptions, procedures and clinical outcomes remain the responsibility of the relevant licensed healthcare provider.

3. Provider Information

Provider profiles and information are supplied by participating providers and/or their authorized representatives. While Novacare Access aims to work with selected providers, users should independently consider provider qualifications, suitability and services before proceeding with treatment.

4. Patient Responsibility

Users are responsible for providing accurate and complete information and for following the instructions of their healthcare provider. Users should inform providers of relevant medical information needed for safe and appropriate care.

5. No Guarantee of Clinical Outcomes

Novacare Access does not guarantee any diagnosis, treatment outcome, recovery, result, availability or suitability of a particular provider or treatment.

6. Appointments and Payments

Appointments, treatment prices, deposits, cancellations, refunds and other provider-specific financial arrangements may be governed by separate terms between the patient and healthcare provider.

7. Website Use

Users agree not to misuse the website, submit false information, interfere with website operation, attempt unauthorized access, or use the platform for unlawful purposes.

8. Intellectual Property

Website content, branding, logos, designs, text, graphics and other materials owned by Novacare Access or its licensors may not be reproduced, distributed or commercially exploited without permission.

9. Third-Party Providers and Services

Healthcare providers are independent entities. Their clinical services are subject to their own professional, legal and regulatory obligations and applicable terms.

10. Changes to the Website

Novacare Access may update, modify, suspend or discontinue website features or services when necessary.

11. Limitation of Liability

To the extent permitted by applicable law, Novacare Access is not responsible for clinical decisions, treatment outcomes or acts or omissions of independent healthcare providers.