Privacy
1. Information We Collect
We may collect information provided through forms, account registration, provider applications, inquiries, communications and website interactions. Depending on the service, this may include name, contact details, location, provider information and other information necessary to coordinate a request.
2. Health Information
Where a user voluntarily provides medical information or health-related documents for healthcare coordination, such information may be treated as sensitive personal information. Novacare Access should collect only information reasonably necessary for the requested coordination and apply appropriate safeguards.
3. How We Use Information
Information may be used to respond to inquiries, coordinate healthcare access, communicate with users, coordinate with participating providers, manage provider partnerships, improve services, maintain website security and meet legal obligations.
4. Sharing Information
Information may be shared with relevant healthcare providers, service providers and authorized personnel when necessary to provide the requested service, operate the platform or comply with legal obligations.
5. Marketing Communications
Where required, marketing communications will be sent based on applicable consent and legal requirements. Users may opt out of marketing communications where applicable.
6. Cookies and Analytics
The website may use cookies and similar technologies for essential functionality, analytics, security and, where applicable, marketing. The website should provide appropriate cookie controls where required.
7. Data Security
Novacare Access will implement reasonable technical and organizational measures designed to protect personal information against unauthorized access, loss, misuse or disclosure.
8. Data Retention
Personal information will be retained only for as long as reasonably necessary for the purposes for which it was collected, unless a longer period is required or permitted by applicable law.
9. International Transfers
Because Novacare Access may coordinate healthcare services across countries, personal information may be processed or transferred internationally where necessary and permitted by applicable law, subject to appropriate safeguards.
10. User Rights
Depending on applicable law, users may have rights relating to access, correction, deletion, restriction, objection, withdrawal of consent and portability of their personal information.
11. Children
The website is not intended to knowingly collect personal information from children except where legally permitted and appropriately handled through a parent, guardian or authorized process.
12. Contact
Questions or requests regarding privacy may be directed to the official Novacare Access contact details published on the website.
13. Policy Updates
Novacare Access may update this Privacy Policy periodically. The latest version will be published on the website with the applicable effective date.