FAQ

FRquently asked questions

Questions, Answered Plainly.

Clinical decisions always rest with the treating provider. Everything around them is ours to coordinate.

What is Novacare Access?

Novacare Access is a healthcare journey management platform designed to help patients access trusted healthcare providers across borders and coordinate the non-clinical aspects of their healthcare journey.

Does Novacare Access provide medical treatment?

Clinical diagnosis, treatment and medical decisions are provided by the selected healthcare provider. Novacare Access focuses on healthcare access, coordination and patient journey management.

Where are Novacare Access providers located?

Our provider network is being developed across multiple markets. The initial network may include providers in Egypt, with plans to expand to the GCC and other international markets.

How can I find a healthcare provider?

Patients can explore participating providers through the Clinics section and submit an inquiry to begin the coordination process.

Can I request a specific doctor or clinic?

Patients may indicate their preferred doctor, clinic or specialty. Novacare Access will coordinate the request subject to provider availability and suitability.

Can I upload my medical reports?

Where enabled, patients may securely provide relevant medical information and reports for coordination with healthcare providers. Information should be limited to what is necessary for the requested service.

Does Novacare Access guarantee a specific treatment outcome?

No. Clinical outcomes, treatment recommendations and medical decisions remain the responsibility of the treating healthcare provider.

How can a clinic or doctor become a partner?

Healthcare providers can submit the Partnership Application through the website. Our team will review the information and contact the provider regarding the next steps.

Are there fees for becoming a provider partner?

During the launch phase, Founding Provider Partners may join without membership or onboarding fees. Commercial arrangements related to patient referrals and professional services are governed separately by the applicable partnership agreement and commercial schedule.

How does Novacare Access make money?

Commercial arrangements may include agreed coordination, referral or professional service arrangements with participating providers. The applicable commercial terms will be disclosed and agreed through the relevant partnership documentation.

Can I contact Novacare Access through WhatsApp?

Yes. Patients and providers may contact Novacare Access through the official WhatsApp Business channel shown on the website.